All orders will be dispatched within 2-3 working days & will be sent using Royal Mail Special Delivery.
PLEASE NOTE: A working day is Monday – Friday and doesn’t include bank holidays.
We are a small business and operate delivery ourselves. Although we will always do our best to ship your items as quickly as possible, please allow extra time around national holidays and busier times such as product launches and seasonal promotions.
If you have any queries about your order or delivery, please don’t hesitate to get in touch at email@example.com and we’ll do our best to help.
UK – Royal Mail Special Delivery Guaranteed by 1pm
FREE on orders over £149.
£5.00 on orders below £149.
Packages will be sent out twice weekly, via Royal Mail Special Delivery which is guaranteed by 1pm & requires a signature. If there is nobody available at the delivery address to accept the delivery, a card should be left from Royal Mail to inform the recipient how they can collect the parcel.
Please be patient with deliveries as Royal Mail are currently experiencing large volumes of parcels across the UK.
Unfortunately, we do not currently ship outside the UK, however if you would like to order something from us & live outside the UK then please contact firstname.lastname@example.org & we can look at arranging this for you.
If you are not 100% happy with your purchase, you can request a refund within 14 days from receipt of order. Please contact email@example.com & we will send you a returns form.
When returning shoes, please do not use the shoe box as a postage box. The shoe box makes up part of the product and if damaged or written on we cannot refund. Shoe boxes must be complete and unmarked.
All items returned must be in perfect saleable condition. We reserve the right to decide if an item is sellable. If an item is not sellable we cannot offer a refund. In order to satisfy as sellable, items must meet the following conditions:
- Tags have not been removed
- Items don’t smell of smoke, perfume, aftershave
- Have not been washed
- Unmarked, not soiled or damaged in any way
- Shoe soles are unmarked
- Shoes not worn outside
- Shoe boxes are unmarked and not written on
Re-package and return at your Post Office via Royal Mail to:
14 Milton Crescent
Once received we will endeavour to process your return ASAP, but please allow up to 10 (ten) Working Days.
Monday through Friday are “working days”.
Once your return is processed, please allow up to 5 (five) working days for the money to appear in your bank account.
Make a note of your tracking number as we are unable to provide you with one.
It is the customer’s responsibility to pay for return shipping costs.